Frequently Asked Questions
Everything you need to know about our precision optical instruments and ordering process.
How do I know which microscope is right for my application?
Choosing the right microscope depends on your subject matter. Compound microscopes are best for high-magnification viewing of cells and bacteria on slides, while Stereo microscopes are ideal for low-magnification inspection of solid objects like circuit boards, coins, or biological specimens.
What is your shipping policy for delicate optical equipment?
We take extreme care in packaging our electronics. All orders are processed within 1-2 business days and shipped via insured carriers. High-value optical components are double-boxed with shock-absorbent materials to ensure they arrive in perfect calibration.
Does AmScope offer a warranty on its electronics and cameras?
Yes, most of our microscopes come with a 5-year factory warranty against manufacturing defects. Digital cameras, electronic components, and accessories are typically covered by a 1-year limited warranty.
Can I return a product if it doesn't meet my technical requirements?
We offer a 30-day money-back guarantee. If the equipment does not meet your specifications, you can return it in its original condition and packaging for a full refund, minus shipping costs.
Are your software and digital cameras compatible with Mac and Windows?
Most AmScope digital cameras are compatible with Windows, Mac OS, and Linux. We provide complimentary software downloads and driver updates on our website to ensure your hardware stays current with the latest operating system versions.
Do you offer technical support for setup and calibration?
Absolutely. Our US-based technical support team is available via phone and email to assist with assembly, software installation, and troubleshooting to help you get the best resolution from your optics.